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City Wide Facility Solutions - San Antonio
Commercial cleaning in San Antonio, cleaning broker
This company is a cleaning broker: it arranges and manages cleaning that other contractors perform. Ask who the actual cleaning company is, how it is screened and insured, and who is accountable for missed work.
About City Wide Facility Solutions - San Antonio
City Wide Facility Solutions - San Antonio is a facility management company that works as a broker: it hires and manages independent contractors for janitorial and other building services, and acts as a single point of contact for the client. According to its Google description, City Wide manages janitorial services, commercial cleaning, disinfecting and more than 20 other facility services.
The website lists recurring janitorial service, day porter service, post-construction cleanup, floor care, carpet and window cleaning and disinfection, for offices, medical facilities, schools, restaurants, churches, gyms, car dealerships and banks. It also mentions supplies and consumables management, evening cleaning and emergency response services.
City Wide San Antonio has a 4.9 rating from 136 Google reviews. Of the 9 most recent, 6 mention communication and 3 reliability. Ask who the cleaning contractor for your building would be, how that contractor is screened and insured, and how City Wide handles missed or poor-quality visits.
Services and facilities
As listed on the contractor's website.
Services
- Recurring janitorial
- Post-construction cleaning
- Floor care (strip, wax, burnish)
- Carpet cleaning
- Window cleaning
- Disinfection
- Day porter
Facilities
- Offices
- Medical & healthcare
- Schools
- Restaurants & kitchens
- Churches
- Gyms
- Car dealerships
- Banks
What recent reviewers mention
From the 9 most recent Google reviews with text. We count themes; we don't quote reviews.
- 6 of 9 reviewscommunication
- 3 of 9 reviewsreliability
- 1 of 9 reviewsfixing problems
- 1 of 9 reviewslong-term clients
The owner replied to 100% of the recent reviews. Most recent review: September 2026.
Data checked October 2026. Is something wrong or out of date? Tell us.
Buyer's checklist
7 answers we found for City Wide Facility Solutions - San Antonio. Everything marked "Ask them" still needs an answer in writing before you sign.
Where each fact comes from:Public recordStated on websiteGoogle reviews
Facility fit and experience
- Long-term clients (1 of 9 recent reviews)Google reviews
- Ask them:Can you provide references from comparable clients, including a long-term client?
- Ask them:Will you inspect our premises before finalizing the quote?
Scope and cleaning standards
- Evening / after-hours cleaningStated on website
- Restocks paper, soap and linersStated on website
- Ask them:Can you provide a written checklist of tasks per visit, weekly and monthly?
- Ask them:What is excluded or priced separately (carpet extraction, floor refinishing, windows)?
Reliability and staffing
- Reliability (3 of 9 recent reviews)Google reviews
- Ask them:Will we have the same team, and who supervises them?
- Ask them:Who covers sickness, vacations and turnover?
- Ask them:If a visit is missed, when will you notify us and restore service?
Quality control and communication
- After-hours contact lineStated on website
- Communication (6 of 9 recent reviews)Google reviews
- Fixes reported problems (1 of 9 recent reviews)Google reviews
- Ask them:Who inspects the work, how often, and can we see an example report?
- Ask them:Who is our main contact, and how do we reach someone after hours?
- Ask them:What response and correction times will you commit to in writing?
Insurance, security and accountability
- Ask them:Can you provide current certificates for general liability and workers' compensation?
- Ask them:What screening is done before staff get access to our building?
- Ask them:How are keys, access codes and alarms handled?
Pricing and contract terms
- Ask them:What is the total recurring price, and what triggers extra charges?
- Ask them:How long is the rate fixed, and how much notice is given for increases?
- Ask them:What is the contract term, does it renew automatically, and what are the cancellation terms?
Startup and transition
- Ask them:When can you start, and who manages onboarding?
- Ask them:Can we agree on a trial period and an early review date?